Customer Experience goes beyond measuring customer satisfaction. Customer experience is about how your customers experience the contact during their entire 'customer journey' with your organization or branch.
Customer Experience determines to a great extent whether or not your customer will spend more, will stay with you and/or recommend you to their friends and colleagues.
Continually measuring Customer Experience and asking supplementary questions allows you to better monitor and optimize your customers' experience.
Solution Leads to Loyals.
Together with you, we formulate the list of questions, send the questionnaire and process the responses. We also calculate the Customer Experience Index and report this to you online, including the answers to the supplementary questions, so that you are able to take immediate action.
If you would like to know more about the possibilities, please contact us.